FAQs

Fiona Cleaning Services offers a variety of residential cleaning services, including but not limited to, regular cleaning, deep cleaning, move-in/out cleaning, post-construction cleaning, and vacation rental cleaning. We also offer additional services such as laundry, organizing, and pet cleanup. Our team of experienced and professional cleaners will work with you to create a customized cleaning plan that meets your specific needs and preferences. Contact us today to learn more about our services and to schedule a cleaning appointment.

The quote for cleaning services is based on several factors including the type of cleaning service required, such as deep cleaning or standard cleaning, the size of the place in terms of square footage, the number of bedrooms and bathrooms, the location of the place, and any extra services that may be needed. We take all of these factors into account to provide a fair and accurate quote for the cleaning service.

Yes, we kindly ask that you spend a few minutes the night before your scheduled cleaning to tidy up. This way, our cleaners can devote all their time and energy to cleaning your home, ensuring that you get the best value for your investment. By taking care of small items like toys, books, and clothes, you'll allow our cleaners to clean more efficiently, ensuring that your home is left spotless.

At Fiona Cleaning Services, we take the safety and security of our clients very seriously. We understand that inviting someone into your home can be a sensitive matter, which is why we take every precaution to ensure that our clients feel comfortable and confident in our services. All of our cleaners are carefully vetted and undergo a thorough background check before being hired. We also provide comprehensive training to ensure that our cleaners understand how to properly handle and care for your home and its contents. Ultimately, you can trust that your safety and well-being are our top priorities. We strive to provide exceptional cleaning services that exceed your expectations while maintaining the highest standards of safety and security.

Our team arrives at your home with all the cleaning equipment and supplies needed to deliver a premium cleaning service to you. Where safety regulations allow, we will be pleased to accommodate special requests to use your own preferred cleaning supplies.

At Fiona Cleaning Services, we take great pride in the quality of our work and the professionalism of our team. While we take every precaution to ensure that your home is cleaned to the highest standards and that your belongings are treated with care, accidents can happen. In the unlikely event that something is broken or damaged during the cleaning process, we will take full responsibility and do everything we can to make it right. We also encourage our clients to inform us of any particularly fragile or valuable items in their homes so that we can take extra precautions when cleaning those areas.

If you want to change or cancel your cleaning, please contact Fiona Cleaning Services at least 24 hours before your scheduled appointment. You can call us at 902-989-2183 or email us at hello@fionacleaningservices.com. We understand that schedules can change, and we are happy to accommodate your needs.

At Fiona Cleaning Services, we understand that sometimes our clients may have vacation plans or other reasons for not wanting their home cleaned during a scheduled cleaning appointment. In these situations, we ask that you kindly provide us with at least 24 hours' notice so that we can adjust our schedule accordingly. We can reschedule your cleaning appointment for a more convenient time when you return. Please note that we do require at least 24 hours’ notice for any cancellations or rescheduling requests to avoid any fees. Our main goal is to provide you with a hassle-free cleaning service that meets your needs and schedule. If you have any further questions, please do not hesitate to contact us.

If your scheduled cleaning falls on a holiday, Fiona Cleaning Services will contact you prior to the holiday to reschedule your appointment. We understand that holidays can be a busy time for everyone, and we want to ensure that your cleaning needs are still met at a time that is convenient for you. If you have any questions or concerns about scheduling a cleaning during a holiday, please feel free to contact us and we will be happy to assist you.

At Fiona Cleaning Services, we offer multiple payment options to make it convenient for our clients to pay for their cleaning services. You can pay for your cleaning service using any of the following payment methods: 1. Credit Card: We accept major credit cards such as Visa, Mastercard, and American Express. We accept online payments through our secure payment gateway. 2. E-Transfer: You can also pay for your cleaning service by sending an e-transfer to our email address. We will provide you with our email address when you schedule your cleaning service. 3. Cash: If you prefer to pay in cash, you can give the payment directly to the cleaner who comes to your home. Please note that we do not recommend leaving cash on the premises if you will not be home during the cleaning. We hope this information helps you choose the payment method that is most convenient for you. If you have any additional questions about payment, please don't hesitate to contact us.